Effective Date: September 9, 2026
Last Updated: September 9, 2026
1. One-day no-reason refund
Plans of 30 days or more qualify for a no-reason refund when requested within one day (24 hours) of purchase. This offer covers Standard (30 days, CNY 38), Premium (90 days, CNY 98) and Ultimate (365 days, CNY 258). Basic (3 days, CNY 9.9) is not included in this offer. You do not need to justify changing your mind for an eligible request.
2. Service and billing issues
Requests involving duplicate charges, non-delivery, an incorrect charge or a service problem are reviewed separately from the no-reason offer. Applicable consumer rights and remedies remain available regardless of the promotional refund window.
3. How to request a refund
Email [email protected]. Include your ForU account email, order or transaction identifier, purchase date and time, amount and currency, and the plan purchased. For a service or billing problem, include a brief description and relevant error details. Never send full card numbers, passwords, verification codes or private connection keys.
4. How requests are reviewed
We review purchase time, the applicable refund window, account and transaction records, relevant service usage, reported service problems and any evidence of misuse. Ordinary usage does not by itself remove eligibility for the one-day no-reason offer. Support normally responds within 24 hours and may ask for information needed to identify the order.
5. Abuse and policy violations
An order associated with serious service abuse, fraud or a material violation of the Acceptable Use Policy may be refused a discretionary refund, where permitted by law. We explain the decision and customers may contact support to request a review. This does not exclude mandatory legal rights.
6. Refund processing
Approved refunds are returned through the original payment method where supported. If that method cannot receive the refund, support will explain the available process. Actual credit timing depends on the payment provider and financial institution; a support response within 24 hours does not mean funds will arrive within 24 hours.
7. Other purchase channels
If you purchased through an app store or another seller, use the refund procedure provided with that order. Those providers may manage the refund decision and processing under their own applicable terms.